Important Elements of a Good Social Manager

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   When hiring any social media manager to take the lead role in your campaigns, it is essential that you find the right person because they will be representing your brand.
If you are an organization that deals with a great number of social issues, a person’s lifestyle and online presence may have a huge effect on choosing the right candidate.
List the qualities and skills that you consider the most important must have’s for your brand and narrow your candidate choices based on those factors.
When you have narrowed down your choices, prepare what you want to know in advance, so you will already have an idea of what type of individual you are looking for.
Here are things that you may wish to consider asking when you interview them:
  • Do you feel comfortable taking the lead role in creating projects alongside our other departments in order to gain valuable company experience?
The answer to this question is vital because many social media managers do not understand SEO principles and this can cause a huge conflict if the posts and content they are posting is effecting SEO and vice-verse.
These two departments need to work seamlessly together for effective marketing to take place.
  • Do you like to work in a variety of different inbound marketing arenas?
If the social media manager is only able to post to platforms, but lacks skills in basic design, email marketing and content areas, they will not always be the best choice for your company.
Social media marketing involves a great deal more than just posting. Posting is what virtual assistants do, not managers. Managers should posses at least some of the skills that are listed in the job specific details below.
  • Are you up to date on today’s latest on line trends? Are you energetic, creative and resourceful? Do you work well with others and are comfortable taking some direction?
This question is very important as the position requires the person to get along with others and find a variety of creative approaches in order to get the job done.
Social media marketing plays an integral role in assisting the corporate management team with overall brand strategy and requires the individual to communicate, promote and implement future marketing strategies through a variety of in bound marketing concepts.
These inbound marketing strategies may include some or all of the following skill sets; graphic design, e-mail marketing, promotion, SEO content, event planning and other services and tools that the company utilizes in order to maximize its brand initiatives. If the candidate is not able to utilize a variety of different applications, software and mediums, it is unlikely that they will be effective.
Many workers in this field think they are managers, just because they post on platforms, this is not so. They do not understand the concepts of marketing, they are only engaging, there is a difference!
Specific Skills Required to be a successful manager:
  • Social media marketing candidates should be expected to have some of the following personal skills:
  • A strong understanding of branding products and customer service.
  • Excellent communication skills, and the ability to sell ideas through a variety of different means.
  • Strong written and verbal communication skills.
  • Basic design and graphic skills.
  • A strong understanding of online marketing concepts such as video marketing, social media, email marketing and content creation.
  • Exceptional writing and editing skills, as well as, the ability to adopt the style, tone, and voice of the brand’s blog platform.
  • Excellent organizational skills to be able to work independently and manage projects with many moving parts.
  • Be sociable and engaging with other people.
  • Possess exceptional leadership and group building skills.
  • Socially responsible, humorous and open minded.
While not every skill is as important as the other, and let’s face it, not every one can have all the skills required, it is expected that the candidate possess a least a considerable number of them.
The same can be said about the specific job skill requirements, which are:
  • The ability to work and communicate with the appropriate department managers to launch corporate strategies.
  • Create or gain access to content that helps articulate the value of the brand.
  • Conduct Product research and marketing trends analysis.
  • Provide detailed information, training, and product marketing reports to sales reps and other departments when necessary.
  • Properly start up and maintain numerous social media accounts such as, Twitter, Facebook, YouTube, LinkedIn, Google+, etc under the guidance of the marketing manager.
  • Provide communications on social platforms in a consistent, on-brand voice.
  • Search and join brand related social media platforms.
  • Create and evaluate social media strategies.
  • Assist in growing the company’s social media reach.
  • Submit various types of articles on a wide range of topics for its’ blog.
  • Proper writing and editing skills are a must.
  • Contribute to long-form content projects such as e-books and newsletters.
  • Conduct analytical projects to improve blog strategies/tactics and expand users.
  • Practice white-hat, honest, and creative SEO tactics.
  • Assist in managing email campaigns from start to finish, including planning, testing, evaluating, and reporting.
  • Developing and optimizing lead nurturing campaigns.
  • Developing event planning specific strategies for the brand.
  • Keeping up to date with practices and standards in the email marketing industry and growing the brand through its lists.
  • Assisting all departments in day to day operations.
  • A minimum of 2-3 years of prior experience in marketing or sales.
The truth is social media marketing entails a great deal more than just creating a few posts for Twitter and Facebook, it requires a great deal of time and patience and creative thoughts on the part of the manager to be able to carry campaigns for long periods of time.
Results are hard to quantify and are rarely measured in direct sales.
What social media managers cannot do is create direct sales. This is a misconception created by over zealous social media marketers who are only selling the idea of social media. This is not reality, social media is simply engaging with clients and creating a buzz for a brand which leads to sales via web traffic and corporate promotional marketing campaigns.
My main website is located in Montreal and is dedicated to providing socially responsible social media to small business. I believe in great content and socially responsible social media. We offer a variety of different social media packages including most recently to an exciting new social networking application called GeoWInks check it out!

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The Right Social Platform For Your Organization

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The Right Social Platform For Your Organization

The first goal when understanding the dynamics of any social media platform is to at least understand what will the platform bring in terms of ROI, return on investments. How will the platform itself increase the bottom line, and also, how will it effectively reach the right audience? This is just plain basic marketing at its best, (Wertz, 2017)

Now in most cases, whenever one might be at the stage of deciding which platform to use, and how a particular platform will be used to gauge how effective that particular platform will be, the question is, will the platform hold up against the goals of the organization. One must first look at the intended goals of the organization, or better yet, where the firm is going with its choice of social media platform. There are three main questions to ponder whenever a firm is in the platform decision mode, and that is in terms of which direction it is going with its social media goals. These questions can come in the form of how will the platform increase revenues for the company. Next there is the question of how will the platform lower overall marketing cost while boosting profits, and lastly, the question of how will the platform further enhance the bridge between customer and company. These would be the three questions one might want to use when building on what would be the most viable direction to take when deciding on a particular social media platform, (Sterne, 2010).

Also, there are the ideas of social optimization, and that of content distribution, these two processes play a significant role, in part, in the processes of which platform will prove to be the most effective for an organization, given the situation. Within the confines of these two concepts, one will find the social media objective of an organization. Each platform will reflect its distinct form of social media objects and quality of content distribution, that is, depending on the social media platform. These objects are personified by the content that is presented within that particular social media network, such as (the object) a network of pictures in Flickr, objects such as videos on YouTube, an instant Tweet that is put forth on Twitter, in this case, the object would be the text message. Once again, given the goal of the organization, in order to be effective with platform choice, the goals of the organization must match that of the social media platform, (Solis, 2011).

Snapchat would be a very good choice if your product is geared towards the extent of people under the age limit of 24, which falls within the range of millennials which can be predefined as the group range of 21-41 years of age. Millennials are our most recent college grads and the use of technological apparatuses is not foreign to them. They are the early adopters. A slightly older market would be Facebook users.

Now with Instagram, it is somewhat hard to measure the dynamics of that platform and who is seeing what at any given time. The best avenue with Instagram would be to post beautiful images or videos with the strategic aim of brand building, leading users to a measurable landing page, thereby, trying at best to capitalize on the fact that Instagram has about half a billion users. Lastly, if you want to reach the female populace use the image focused Pinterest platform. For me personally, I do best with Twitter. Again, it’s all about metrics and ROI, (Wertz, 2017).

By James Byrd, MBA

Consultant, MediaEclat

Sterne, J. (2010). Social Media Metrics: How to Measure and Optimize your MarketingInvestment. Hoboken, New Jersey: John Wiley & Sons, Inc.

Wertz, Jia . (2017). WOMEN@FORBES, Which Social Media Platforms Are Right For Your Business? via @forbes

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